Monday 26 October 2009

How to deal with late payers

With any business, you are always going to have problems with late or non-payers. Whilst this is a common annoyance there's several things you can do to avoid having to keep hassling these late payers. One way many people will prevent such scenarios from happening is to enforce penalties for late payers, e.g. a late payment fee. Other people might choose to run rolling totals, so if a customer defaults one month then come the next month they have to pay twice plus interest accrued on the previous month/week. It also boils down to how you structure the payments types and methods, and how flexible you are to your custie's needs. For instance offering a multiple of choices for your customers to pay online, cheque, bank transfer etc. This might ease of your custies' payment woes, but make sure all the methods you offer via the internet are safe and secure. Failing this, if the custie still doesnt pay up have a policy of 2/3 strikes and you're out, or you can always send the boys round!

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